Table of Contents
As part of changing to our customer portal, there are a number of reasons why the subscription will be active in WP News Plugins but not show active on your website.
Consider the following:
- Did you download and install the premium plugin?
If not, please install the premium plugin. Our installation guides will walk you through the process.
- Is a supported version installed on your site?
If your premium plugin version is below 3.x, please manually update to the current version to activate your subscription.
- Is the premium plugin installed into the correct folder?
If you are unsure of the folder name, please remove the plugin, download a new copy from WP News Plugins, and install the premium plugin again. Your settings are stored in the database so you will not lose any information when you remove and reinstall the premium plugin.
- Are you using the correct URL in My Account?
The URL in My Profile on WP News Plugins needs to be the same as the one found in Settings -> General -> Site URL. Changing the URLs in the WordPress settings could break your site, so be sure to make a backup first!
- Are you using an older version of WP News Plugins?
If so, please update to the most recent version of the plugin as some older versions interfere with the subscription activation verification process.
- Do you receive a connection error?
If so, please see the section below.
Subscription Connection Errors
Request error: Couldn’t connect to host.
Your server is unable to connect to my.yoast.com.
There are several possible causes, but all of them should be fixed by your webhost. For example by adding an exception to the firewall rules or updating the cURL module to the latest version. We cannot fix this for you, your webhost will. Or you can switch to another webhost.
Request error: Connection timed out.
Your server was unable to communicate to my.yoast.com within the set time limit. This can be caused by, for example, a very slow webhost or a firewall.
Since this is a server-issue, we cannot fix this for you, your webhost will have to fix this. Or you can switch to another web hosting provider.
Request error: “400 Bad Request”
The server couldn’t connect to my.yoast.com with cURL.
Test if cURL can connect to https://www.wpnewsplugins.com. In rare cases, your server’s IP may be blocked by our firewall. Please contact our support team with the results of the server connection test below.
Server Connection Tests
In rare cases, there may be an issue with the communication between our server and your server. Unfortunately, unless you’re an administrator on the web server, you can’t solve the problems above yourself. You’d need to contact your web host and ask them to fix these issues.
If your web host is unable to resolve the issue, please ask your web host or server admin to provide us with the information listed below to help us identify where the connection issue occurs.
- Server IP(s) or IP range
- A cURL test from the server to WP News Plugins
(Command: curl -i https://www.wpnewsplugins.com/ )
- A traceroute from the server to https://www.wpnewsplugins.com/
(Command: traceroute www.wpnewsplugins.com )